Provider Newsletter ABOUT YOUR HEALTH is published as a service for members of the EL PASO HEALTH Provider network. EL PASO HEALTH Executive Offices are located at 1145 Westmoreland Drive, El Paso, TX 79925, 915-532-3778 or 1-877-532-3778, elpasohealth.com. Information in ABOUT YOUR HEALTH comes from a wide range of medical experts. If you have any concerns or questions about specific content in this newsletter, call 1-877-532-3778. Models may be used in photos and illustrations. Member Services 1-877-532-3778 EPHP5552206-EPH-PR-FALL 2022 Provider Newsletter 2022 © Coffey Communications, Inc. All rights reserved. Provider satisfaction survey results for 2021 In order to provide the most updated information to El Paso Health members about your practice, please ensure that you submit any changes to your demographic information or practice to the Provider Relations or Contracting Departments. Updates may be made and discrepancies may be corrected using the Provider Demographic Form, which can be found on the El Paso Health website under the forms section. You can also send an email to the Contracting_Dept@elpasohealth.com to update your information. You can also contact us at 915-532-3778. The following elements are reviewed and updated as necessary: ■Provider name ■Address location(s) ■Phone and fax numbers ■Hours and days of operation ■Languages spoken ■Age limitations, if any ■New patient restrictions ■Program participation stay informed Composites and key questions 2020 SPH Medicaid BoB percentile Overall satisfaction 99th Willingness to recommend 98th All other plans (comparative rating) 100th Finance issues 100th Utilization and quality management 100th Network/ coordination of care 100th Pharmacy 100th Health plan call center ser vice staff 100th Provider relations 100th Provider satisfaction is of utmost importance to El Paso Health and is a key element of the quality improvement program. For the last six years, El Paso Health has contracted with SPH Analytics to conduct annual Provider satisfaction surveys. A random sample of Providers is selected to provide feedback on a variety of domains. Results are compared to the SPH Book of Business Medicaid percentiles. For the 4th year in a row, results of each domain of the 2021 survey significantly outperformed the benchmarks, landing in the 98th percentile or higher. As always, we thank you for the quality care you provide our members, and we appreciate your continued cooperation in our ongoing quality initiatives. We look forward to improving our relations with all Providers and providing the best customer service. If you have any questions, please contact the Provider Relations Department at 915-532-3778. Important reminder: Provider directory updates to your practice
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