2 Telemedicine and telehealth claims Coding the location where health services and health-related services are provided or received through telemedicine and telehealth services is very important. You may now use POS 10 for telehealth services provided in a patient’s home through telecommunication technology. If the services are provided anywhere else other than in the patient’s home through telecommunication technology, continue to use POS 02. Remember to also submit modifier 95 with your telemedicine or telehealth claims. Note: Claim will be denied if it is submitted only with modifier 95, and POS 02 or POS 10 is missing, or vice versa. If you have any questions, do not hesitate to contact us. EL PASO HEALTH PORTALS A time-saving alternative for providers and their El Paso Health patients El Paso Health members have access to a member portal equivalent to the Provider portal. Both portals allow access to information that can reduce the amount of time that your staff spends on the phones. resources Providers can: ■View patient’s eligibility and benefit information. ■Verify claim status or view payment amounts. ■Request and verify authorizations. ■Download remittance advice forms. The portals and app are available 24 hours a day, 7 days a week. The app can be downloaded from the Android Google Play Store or iPhone App Store. We encourage the use of these services to promote efficiency that will benefit your in-office staff as well as any billing staff that may be off-site. If you need assistance in creating a portal account or to grant access to your staff, feel free to reach out to your Provider Relations Representative or to contact our Member Services Department at 915-532-3778 or toll-free at 1-877-532-3778. Members can: ■View their eligibility and benefits. ■Print ID cards. ■Find a network Provider. ■Request Primary Care Provider changes. ■View claim and authorization status. Provider portal Member portal Additionally, El Paso Health has a mobile app that members can use for these same functions.
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