El Paso Health | About Your Health | Winter 2022

2 stay informed When did you last update your office practice information with El Paso Health? C OVID-19 brought about several office practice changes, so having accurate and current information related to your office demographics is of the utmost importance. It makes it easier to complete these searches when our members are seeking health-care services through our Provider directories. It is very important that you: ■ Verify that your information is correct by reviewing your practice profile on our directory. ■ Submit demographic changes whenever any of your practice information changes. We ask that you, as a Provider, submit ALL applicable information to avoid potential delays. HHSC performs random audits to ensure the accuracy of our Provider directories, and an internal review is conducted by our Provider Relations Department on a monthly basis. Provider directories are available in the following formats: ■ Print: available for pickup at our office or mailed to members upon request. ■ Online PDF version: available for viewing or for printing on our website. ■ Online Provider Search: an interactive search option available on our website. Updates may be made and discrepancies may be corrected using the Provider Demographic Form, which can be found on our website at elpasohealth.com under “Providers” > “Provider Forms” > “Credentialing Packet Forms.” The completed form may be returned using 1 of the following: ■ Email: contracting_dept@elpasohealth.com . ■ Fax: 915-298-7870 . New value-added services for members El Paso Health members can get many great services in addition to their regular Medicaid and CHIP benefits. These are called Healthy Rewards.* These services are provided at no cost to El Paso Health members. El Paso Health members can use these extra services to help them and/or their family stay healthy. El Paso Health is excited to announce 3 additional new Healthy Rewards that star ted for our Medicaid and CHIP members on Sept. 1, 2021. 1. Readers Today, Leaders Tomorrow by El Paso Health Medicaid and CHIP members are eligible to receive 2 free books from the El Paso Health Literacy Program for members in speech therapy. 2. Extra Vision Services Members age 21 years and older receive $150 over the Medicaid benefit limit toward the purchase of contact lenses and/or glasses (lenses and frames) once every 24 months. 3. El Paso Health Gift Card Program Medicaid members ages 21 years and older are eligible to receive a free $20 gift card when they receive an annual preventive wellness exam. A great health plan comes with Healthy Rewards! If you have questions about our Healthy Rewards, please call us at 915-532-3778 or toll-free at 1-877-532-3778 . Limitations and restrictions may apply. *Healthy Rewards are El Paso Health’s value-added services. Special services for children of traveling farmworkers El Paso Health has special Medicaid services for the children of traveling farmworkers. The services include assistance with scheduling their upcoming Texas Health Steps exams as well as vision, mental health, and transportation benefits for them. If you have any questions or would like to receive more information about these services for children of traveling farmworkers or would like the program coordinator to provide an in-service to your staff, please call the Outreach Coordinator at 915- 532‑3778, ext.1075 . IF YOU HAVE ANY QUESTIONS, REACH OUT TO OUR PROVIDER RELATIONS DEPARTMENT FOR ASSISTANCE AT 915-532-3778 .