Provider Newsletter ABOUT YOUR HEALTH is published as a service for members of the EL PASO HEALTH Provider network. EL PASO HEALTH Executive Offices are located at 1145 Westmoreland Drive, El Paso, TX 79925, 915-532-3778 or 1-877-532-3778, elpasohealth.com. Information in ABOUT YOUR HEALTH comes from a wide range of medical experts. If you have any concerns or questions about specific content in this newsletter, call 1-877-532-3778. Models may be used in photos and illustrations. Member Services 1-877-532-3778 EPHP1111272603 - EPH-PR-Spring 2026 Provider Newsletter 2026 © Coffey Communications, Inc. All rights reserved. At El Paso Health, we value our Provider partners and want every interaction you have with our Member Services team to be smooth, efficient, and helpful. To support your office staff and ensure the best possible experience, we’ve put together some helpful tips and reminders. Make the most of our available resources Before calling Member Services, consider checking the tools already at your fingertips: ■El Paso Health website ■Provider Manual ■Provider portals These resources often contain the information you need and can help you avoid longer wait times on high-volume call days. Set up and optimize your office portal account If your office has not yet created a portal account, now is a great time to do so. To ensure smooth access: ■Create your office portal account. ■Confirm that all designated staff have the correct roles and permissions for full viewing capabilities. This helps your team quickly find member and claim information without needing to call in. Line of business Phone number STAR+PLUS 1-833-742-3127 STAR CHIP 1-877-532-3778 Medicare Advantage D-SNP 1-833-742-3125 Medicare Advantage MAPD 1-833-742-2121 (Total and Give Back plans) Phone numbers by line of business Please share these numbers with your staff and any billing agencies you work with. If you’d like help setting up portal access or have questions about these tips, feel free to reach out and call the number that pertains to the line of business you are calling about. Enhancing your experience when calling Member Services Use the best numbers and prompts Reaching the right department first saves everyone time. When calling Member Services: ■Double-check that you are dialing the correct phone number. ■Select the appropriate prompts to reach the correct department. ■Avoid dialing the operator unless necessary, as this may prolong your call and lead to additional transfers. If you use a billing agency Some Providers rely on outside billing agencies to contact us on their behalf. To ensure that we can assist them efficiently, please make sure your billing partners have: ■Member ID and member name. ■Your practice information (for verification and authorization). ■Claim numbers and any relevant details. ■The correct phone numbers for each line of business. resources
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