El Paso Health | About Your Health | Winter 2019

Provider Newsletter Winter • 2019 CHANGE SERVICE REQUESTED PO Box 971100 El Paso, TX 79997-1100 Nonprofit Org. U.S. Postage PAID Walla Walla, WA Permit No. 44 Happy 2019 from El Paso Health! STAR and CHIP Member Portal El Paso Health is pleased to announce its new online STAR and CHIP Member Portal! The Member Portal gives members up-to-date online access to eligibility coverage and service information. The Member Portal will allow members to: ■  ■ View eligibility coverage information. ■  ■ Request a different Primary Care Provider. ■  ■ Print temporary ID cards. ■  ■ Find a Provider or Pharmacy. ■  ■ View authorizations. ■  ■ View claims and print explanation of benefits (EOBs). ■  ■ Ask questions. Coming soon! The El Paso Health Mobile App. The mobile app will give members up-to-date online access to eligibility, Provider information, authorizations, and much more—just like the Member Portal. A s we welcome the new year, we want to thank you, our trusted Provider network, for your continued partnership in bringing high-quality health care to our members. For us, 2018 was a year for discovering new growth opportunities. Our growth continues to reflect our commitment to quality performance initiatives, our Provider network, and our members. Our core focus is quality health care, and today we serve over 98,000 members with programs and services that have been expanded to help them navigate the ever-increasing complexities of the health-care system. In 2019, we look forward to continuing our market share leadership and sharing with you our plans for bolder initiatives in the next stage of our organization’s business development. We welcome 2019 in partnership with our Providers in order to advance quality health care for all our members. Frank Dominguez President and CEO El Paso Health